Shipping policy

Northern Ireland and UK Deliveries will be charged at ÂŁ3.99.

Ireland Deliveries will be charged at €4.99 and will be dispatched with Fastway Couriers UK and typically delivery can be expected within 2 to 3 working days of placing an order.

UK deliveries are dispatched by Royal Mail and typically delivery can be expected within 2 to 5 working days of placing an order.

Please note: For your peace of mind, all parcels are sent on a fully tracked service. To enable our designated couriers to successfully deliver your parcel a signature on delivery may be required. If you are not available to sign for your goods please specify an alternative delivery address (e.g. work) during the checkout process. Parcels sent via Guaranteed Next Day / Saturday / before 9am Delivery will require a signature.

Collect from clinic is available for local customers. When your order is ready for collection your order status will be changed to “Ready to Collect” you will receive an email from one of our advisors updating you that your order is now ready for collection. Please do not attempt to collect your parcel until you receive this notification.

Our clinic address is: The Sanctaury 18 Main Street Eglinton Northern Ireland BT47 3PQ.

European Delivery (countries within the EU)

European Delivery is available on selected brands. Delivery for European orders is ÂŁ7.99.

European orders generally take between 3 – 10 working days to be delivered, depending on the country and location that the order is being dispatched to.

Worldwide Delivery (countries outside the EU)

Worldwide Delivery is available on selected brands. Delivery for worldwide orders is ÂŁ9.99.

Worldwide orders can take from 3 – 12 working days to be delivered, depending on the country and location that the order is being dispatched to.

Please note: We always aim to ensure European / Worldwide and express orders are delivered within the above time scales, however we cannot accept responsibility for delays caused by unforeseen circumstances, such as remote locations (e.g. offshore islands), customs clearance or busy holiday periods. In these instances, the original shipping costs cannot be refunded.

Orders delivered to countries outside of the UK & EU may be subject to import duties and taxes (including VAT). Sanctuary Skin has no control over these charges and these are the responsibility of the customer.  If you have any queries on this, please email sanctuaryskinenquiry@gmail.com prior to placing your order. For full details on this please click here to read our terms and conditions.

Further Delivery Information

Orders placed on Saturdays / Sundays or Bank holidays will be dispatched on the following working day (subject to stock availability).

During the Christmas and New Year period it might take longer to dispatch your order (up to 7 working days).

In the event of delivery not being possible within 14 days (UK) of receiving the order, we will undertake to keep you informed of any changes and give you the option to cancel the order and receive full refund of monies paid.

If an item is out of stock we will aim to contact you within 5 working days of your order being placed. We may offer alternative items or inform you of the date that we expect the missing item(s) to be back in stock.

The majority of orders will arrive within the delivery times stated above, however, please allow at least 5 working days for UK delivery & 10 working days for international delivery before contacting us, as we are unable to investigate with couriers until this time has passed.

Sanctuary Skin cannot accept responsibility on all orders including express international orders for delays caused by unforeseen circumstances, such as customs clearance or busy holiday periods. In these instances, the original shipping costs cannot be refunded.

If a parcel is deemed lost we will not be able to offer a replacement until 10 – 25 working days after the shipping date depending on the country posted to, subject to customers completing a non-receipt form. If a parcel is lost, we are not able to offer a straight refund, we will however send out a replacement. Any goods not received within the above timescales must be reported to Sanctuary Skin in writing 25 working days from the date of dispatch.

In the instance where tracking information shows a parcel has been delivered, however the customer claims it has not been received, Sanctuary Skin must be notified in writing within 10 working days from the couriers delivery date. Please note we cannot accept responsibility after this time frame due to courier regulations regarding the compensation for lost parcels.

Please ensure the delivery address provided at checkout is correct. We cannot be held responsible for failed deliveries whereby the address provided by the customer is not accurate. If a delivery fails due to a customer supplying an address incorrectly, we will not re-send or refund the order until the original parcel has been returned to our premises.

The products you order will be delivered to the delivery address you give when you placed your order, however, if you are a new customer placing an order for the first time we reserve the right to post only to the billing address provided should this differ from the delivery address.

Upon receipt of your order you may be asked to sign for the parcel received in good condition. If a parcel appears to be damaged in any way DO NOT accept the delivery and notify us immediately.