Privacy Policy

Sanctuary Skin is committed to maintaining the trust and confidence of visitors to their website and has always done everything possible to protect visitors’ personal information. The latest legislation regarding the safety and protection of your data online will help to make your interaction with all reputable websites as safe as possible and the Sanctuary Skin website is no exception.

This Privacy Policy is updated regularly to ensure that your data is kept safe and you get every opportunity to manage the data you give us, check in on it as often as you like and be completely deleted from our records if you choose.

This policy will explain how we collect data when you communicate or transact with us, whether you are a regular customer or a one off visitor, it gives you an explanation of everything we do or don’t do with your details. It’s a long read, but will reassure you that your information will be safe with us.

What if I don’t want Sanctuary Skin to collect any of my data?

If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information. Please note that if you do not wish to provide any personal information, you will not be able to make purchases on this website or use our in clinic treatment facilities.

Why do we store your details?

Retaining some of your information allows us to personalise our service to you, such as being able to recommend things you might like, based on your previous purchases, letting you know about special offers and sales or giving you a preview of new products and brands that will be arriving shortly. Added to that, your shopping experience will be quicker and smoother if we already have some of your details on our system. But remember, we can always erase details we have about you if you wish; you just have to simply contact us to request this.

Your information – what we collect, when and why

When you interact with us, we gather things like your name, your email details, delivery and billing addresses, phone number etc. This might be when you visit our clinic for a treatment, create an account or complete checkout and place an order, or sign up for a mailing list or newsletter.

We use your data for the following purposes:

Name & Address – to send you your purchases.

Email address – to send you order confirmations, updates, delivery progress, refund updates and any customer service announcements. We would also use your email address for marketing emails, newsletters etc. If you have opted in to receive these. Our email marketing software company Mailchimp sends these emails securely.

Phone number – to contact you regarding your order if needed or send update texts regarding delivery information. We will never use your phone number for any other purpose.

Password – this is your unique security to access your account, your orders, your account preferences and to enable you to edit as and when you wish.

When you visit our website, we use cookies which automatically collect your Internet protocol address which generates a log file. (See more about cookies below.) This information is used by our technical team to manage the site generally and find out how people use the site, how they arrive at the site, whether there are any issues with the layout or functionality and generally help them improve your online experience at Sanctuary Skin, without looking at anyone’s individual details.

Rest assured, we only look at your information that’s necessary to carry out our business, and deliver the service you’ve requested.

When you make a purchase from us, we will only ever hold the minimum details required in order for you to reference back to a purchase, and we cannot access your payment method as soon as the transaction has been completed. These minimal details will be deleted once we believe you would no longer wish to refer to that purchase (typically about six years). When you place an order, your payment is processed via a secure third party company such as PayPal, Klarna or Sage Pay and they control that payment data.

Find out more on our Secure Payment Services here.

We will send you, from time to time, service emails which are designed to give assistance following your interactions with the website. An example of this is review emails sent by Trustpilot on behalf of Sanctuary Skin. These are personalised emails, specifically for you and separate from our mailing list and newsletters. If you wish to stop receiving these, you can unsubscribe by clicking the link provided at the footer of each email.

If you use social media, such as Facebook, Instagram, Twitter etc., we might occasionally use information available from those external sources to show you ads we think will be relevant to you, based on your interaction with us. This only happens if your security settings permit it and although there’s no escaping ads on these platforms completely, you can manage what adverts are shown to you in your privacy and ad settings within your social media accounts.

What we do with your information

Keeping limited information about you and your preferences, allows us to offer the smoothest possible service when you visit our site or communicate with us. For example, this could be placing an order, querying something through customer service, or us sending you a discount code or promotion. It also allows us to speed up payments as we are able to quickly establish we know each other and have transacted before. If you do order from us, your data allows us to keep you up to speed on where your order is and arrange a delivery or return. Certain details you share with us enable us to tailor make our communications to you and make sure we are telling you about things we believe you are interested in.

Lastly, knowing about our genuine customers, helps us detect and reduce fraud and credit risk.

Safe & Secure

Sanctuary Skin will never sell, rent or trade your personally identifiable information to any third parties.

Our networks are all secured and your personal details are contained within these networks. Access is only given to a small number of people who need to see it in order to fulfil your requests.

In order for you to use our service and for our ecommerce platform to run smoothly, we will need to securely share limited amounts of your information with reputable third party companies, including:

We make sure anyone who provides a service for Sanctuary Skin enters into an agreement with us and meets our standards for data security and they commit to not using your data for anything other than we have requested in order to complete our service to you. If you do not wish for any of your information to be shared with the above companies, please do not make purchases on this website or use our in clinic treatment facilities.

If we ever run a competition directly or via a third party organisation such as Facebook, we will only involve your data if you have agreed to that.

Like all organisations, Sanctuary Skin is bound by the law and if required to do so (for example, when requested by the police or a regulatory or government authority investigating illegal activities) we would have to share your information.

Cookies operates on a secure web server which automatically records your public internet protocol ('IP') address and also generates a log file.

A cookie is a small file of letters and numbers sent to your computer when you visit a website. If you visit the same website again, the information stored in the cookie can be retrieved to notify the website (and only that website) of your previous activity. Cookies cannot be used by themselves to identify you. Cookies cannot give us access to your computer or to information beyond what you provide us. Cookies will not damage your computer.

Sanctuary Skins’s website uses cookies to help you log in more quickly and match your preferred interests with ease.

Our cookies help us:

  • Make our website work as you'd expect
  • Save you having to log in every time you visit the site
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do, at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass data to advertising networks
  • Pass personally identifiable data to third parties
  • Pay sales commissions

Our own cookies

We use Session Cookies to make our website work including:

  • Making our shopping basket and checkout work
  • Determining if you are logged in or not
  • Remembering your search settings
  • Remembering if you have accepted our terms and conditions
  • Allowing you to add comments to our site

There is no way to prevent these cookies being set other than to not use our site.

Third party functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following, which use cookies:

  • YouTube
  • Facebook
  • Twitter
  • Instagram

Disabling these cookies is likely to break the functions offered by these third parties.

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows, which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so-called "analytics" programs also tell us if, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

We use:

  • Google Analytics

You can easily control and disable cookies. For more information visit the following external links: and/or

Please be aware that by limiting or deleting cookies you may not enjoy as good an experience on our website or have access to many of our enhanced features.

By using our site, you consent to our privacy policy and the use of cookies.

Would you like to know more?

If you would like to see the personal information we hold on you, please contact us at and include some proof of your identity.

You have the right to inform us of any inaccuracies or changes, or to restrict or object to the processing of your personal information. Remember at all times, your data is YOURS and we want you to feel in control of how it is used and stored.

If you have an account with us, you can amend your personal details and email contact preferences at any time, just sign in on and select ‘My Account’ at the top of the page.

We will keep your information only for as long as is reasonably necessary for the purposes set out in this privacy notice and to fulfil our legal obligations. We will not keep more information than we need. The retention period will vary according to the purpose, for example if placing an order we will typically keep your data for up to six years, whereas when registering for our newsletter we will continue to hold your data until you unsubscribe.

Your Rights

Under the Data Protection Act and the General Data Protection Regulations, you have many rights to enable you to control how organisations use and control your data. These include:

  • The right to be informed
  • The right of access
  • The right of rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • The right not to be subject to automated decision-making including profiling

We hope that our Privacy Policy has explained how we work to ensure all your rights are adhered and respected.

Our promise to you

No organisation can promise 100% security as we cannot anticipate what advances there will be in unscrupulous computer hacking, viruses etc., but you can rest assured that Sanctuary Skin will operate to the highest possible standards and endeavour to protect you.

To Unsubscribe

If you wish to unsubscribe from our newsletter and any other marketing contact, please click on the unsubscribe link, or simply email our customer services team to request this.


In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Let us know

If you have any comments or concerns about this policy or any other area of our website, please contact us online or email to send us your feedback.