Terms and Conditions
Sanctuary Skin
Registered Address: 18 Main Street Eglinton Northern Ireland BT47 3PQ
Conditions relating to your use of Sanctuary Skin Online Shop & The Sanctuary Skin Clinic.
These terms and conditions of sale apply to all services and goods supplied through our clinic and this website by Sanctuary Skin (referred to as "SS/we/our/us"), whose registered office is at 18 Main Street Eglinton Northern Ireland BT47 3PQ.
By placing an order by telephone with our online shop team, you confirm your unconditional acceptance of these conditions.
By accepting the terms and conditions when registering on our website, you confirm your unconditional acceptance of these conditions and that you have also read our Privacy Policy.
You acknowledge that any use of this website including any transactions made are subject to our privacy policy and these terms and conditions.
1. Your Account
If you use this website, you are responsible for maintaining the confidentiality of your password and for restricting access to your computer to prevent unauthorised access to your account. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide to us are correct and complete and inform us immediately of any changes to the information provided when registering. You can access and update the information you have provided to us within the ‘My Account' section of the web site.
We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
2. Privacy & Security
Please read our privacy policy - https://sanctuaryskin.co.uk/privacy-policy/ - which forms a part of these Terms and Conditions and governs your visit to our website, so that you may understand our privacy practices.
Please read our secure payments information - https://www.sanctuaryskin.co.uk/secure-payments- which forms a part of these Terms and Conditions and governs your visit our website, so that you may understand our security practices.
3. Access to our website
We will make all reasonable endeavours to ensure that availability of the web site will be uninterrupted and that transmissions will be error free. However, due to the nature of the Internet and the World Wide Web, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
4. Licence for Website Access
Sanctuary Skin grant you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of us. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
5. Our Contract
No contract exists between you and Sanctuary Skin for the sale of any products until we have received and accepted your order and have received payment in full (in cleared funds). Once SS does so, there is a binding legal contract between us.
When you place an order to purchase a product from SS, we will send you an acknowledgement of you order via email, which will contain the details of your order.
Acceptance of your order will not take place until after your payment is taken and you receive your acknowledgement of order email. It is at this point that a binding legal contract is created and any such contract is subject to these terms and conditions.
Payment for the products and delivery charges can be made by any method shown on our website at the time you place your order. Payment for the products and delivery charges is taken at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods we will inform you of this as soon as possible and a full refund will be issued.
All orders are processed in GBP (Great British Pounds) and refunds will be made in GBP. Sanctuary Skin cannot be held responsible for any exchange rate charges on foreign orders at the point of processing a refund. This is the responsibility of your bank or credit card processing company.
SS reserve the right to refuse to supply to individuals whose credentials cannot be verified, We will use discretion in these matters and will not authorise payment or supply unless we are completely satisfied that the order is legitimate.
The completion of sale is subject to the customer agreeing to use the product in accordance with manufacturer's guidelines and recommendations. SS accept no responsibility for products other than supply and delivery to the customer.
All products should be patch tested before complete use to determine suitability. It is then the customer’s responsibility to determine whether a product is suitable for use on their skin. Whilst advice may be given via telephone or email, SS cannot be held responsible if a product reacts with your skin. In the instance that a reaction occurs, a reaction form must be completed (from SS and on some occasions the manufacturer), fully and accurately. This will then be sent on to the product manufacturer and the outcome is at the manufacturers discretion.
6. Product Descriptions, Pricing of Products and Promotions
The description and price of the products you order will be as shown on our website at the time you place your order. All prices quoted include VAT at the current rate, where applicable.
Product descriptions on the SS website are provided by the manufacturers / distributors, but please remember the descriptions relate to individual products and results and reactions on the skin will vary widely depending on other products they are used in conjunction with.
Please also bear in mind any medications including prescription creams, tablets, hormonal body changes and clinic / beauty facials can also affect the results and reactions. It is the customer’s responsibility to patch test any product prior to use, check compatibility of any purchased products with other material facts that can affect results described and SS cannot take responsibility for any adverse reactions.
The majority of products are in stock, however if due to stock shortage it appears to us that we are unlikely to be able to deliver the products within 5 working days of receipt of your order then we will either contact you within the said 5 working day period to agree a revised date for anticipated delivery of the products or re-credit any sum/s that have been paid by you or debited from your credit card for the products concerned. A confirmation email shall be sent confirming this refund.
Every effort is made to ensure that prices shown on our website are accurate at the time you place your order. If an error is found, SS will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If SS does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14-day period, SS will refund or re-credit you for any sum that has been paid by you or debited from your credit/debit card for the products.
Free samples received with your order may vary in brand and quantity depending on current availability.
SS operate a standard product pricing policy in the UK, Channel Islands and all other countries we ship to, meaning that customers are charged the same prices in GBP irrespective of where they live. SS do not offer VAT back on any purchases. Product prices are the same across whether purchasing in clinic or through the Internet on our online store.
The currency rates provided by SS are based on the base currency rate provided by http://www.xe.com. Please note, the purchaser’s bank or credit card provider may charge a different rate to this, however our currency service gives you a guide price.
Due to EU regulations, you may find that the ingredients and/or packaging of certain products differ to products sold outside of the European Union. Product photographs and listed ingredients on our product listings are intended as a guide only.
Any promotions for a free gift are strictly available on a basis of 1 per customer / household. Free gift promotions are strictly subject to availability. SS reserve the right to send an alternative product of equivalent or greater value, should the advertised gift be unavailable for any reason (e.g. out of stock). Please also note, aerosols can not be sent outside the UK, therefore should any promotion packs include an aerosol, this will not be included.
Promotion codes for a free gift cannot be used in conjunction with any other promotion or discount code, or on orders placed over the phone, only on orders placed online (unless stated otherwise). A free gift cannot be applied to any orders that do not enter the relevant code at checkout or on orders that were placed before the promotion started. Our free gift promotions are available on a basis of 1 free gift per customer, whilst said promotion is running. Any promotions where the gift is automatically added to your basket, are only available on a basis of 1 per customer / household.
Any customers deemed to be placing multiple orders in an attempt to receive more than 1 free gift will only be sent 1 gift in total.
SS are not affiliated with or part of any coupon or cashback websites, nor ever will be. Any feature of our brand and/or website on such websites is not approved by our company. SS reserve the right to refuse the use of unofficial discount codes or cashback promises.
SS reserves the right to withdraw or amend a promotion at any time and without notice.
7. Delivery & Returns Policy
Please read our delivery & returns policy - https://www.sanctuaryskin.co.uk-terms-and-conditions/ - which forms a part of these Terms and Conditions and governs your visit our website, so that you may understand our delivery & returns practices.
8. International Orders - Customs Charges
Orders delivered to countries outside of the UK & EU may be subject to import duties and taxes (including VAT). SS has no control over these charges and these are the responsibility of the customer.
SS cannot predict what these charges will be, therefore we recommend contacting your local customs office for the latest charges before ordering. Customs policies and practices vary widely from country to country.
SS cannot pay these charges on your behalf or refund any of these charges.
If as the customer, you do not agree to pay the customs duty, the parcel may be returned to SS and the value refunded will be less the customs duty or cost of return from the courier (if charged) and less the cost that SS paid to dispatch the parcel.
Please note that when shipping goods from outside the United Kingdom, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.
If you have any further queries on customs charges, please email thesanctuaryenquiry@gmail.com prior to placing your order.
9. Communications
When you visit the SS website or send emails to us, you are communicating with us electronically. We often communicate with you by email or by posting notices on the website. You agree to receive written communications from us electronically. This condition does not affect your statutory rights.
Upon receipt of emails SS will reply where possible by email or telephone call within 24 hours (not including weekends and bank holidays).
By ordering over the telephone you are acknowledging that you have read and agree to these terms and conditions prior to your call.
10. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these terms and conditions at any time. Any changes to our terms and conditions will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
11. Limitation of Liability
We will not be held responsible for any delay to comply with our obligations under these terms and conditions if the delay arises from any cause that is beyond our reasonable control. This does not affect your statutory rights.
Subject to the paragraph below, if you are a consumer SS shall not be liable to you for any loss or damage in circumstances where:
a) There is no breach of a legal duty owed to you by SS or by its employees or agents;
b) Such loss or damage is not a reasonably foreseeable result of any such breach;
c) Any increase in loss or damage resulting from breach by you of these terms and conditions.
Nothing in these conditions excludes or limits the liability of SS for death or personal injury caused by SS negligence or fraudulent misrepresentation.
If you are a business customer SS shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with your order.
12. Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay in 3
- Pay Later
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
13. Offers
Additional 20% gift cards cannot be used to purchase any other offer, such as three for two. Additional 20% cards can only be redeemed for treatments in clinic.
Valentines Offer of 14% discount, treatments must be prepaid on the website and vouchers will be valid for use from the 15th of Feb. (There is no expiry date.
14. Governing Law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of Northern Ireland. You agree, as we do, to submit to the non-exclusive jurisdiction of the courts of Northern Ireland.